Merger Customer Questions and Answers
Merger of Marlborough Savings Bank and North Middlesex Savings Bank Customer Questions & Answers
We have developed this Q&A to address any questions that you may have.
Why are Marlborough Savings Bank and North Middlesex Savings Bank merging?
Combining Marlborough Savings Bank and North Middlesex Savings Bank, two respected mutual savings banks who also share similar values and cultures, allows for an even more competitive presence in our communities we call home. As a combined company we will bring together the relationship focus of a hometown bank you have come to know and trust coupled with innovative products and services, exceptional customer service experiences, and increased lending capacity.
Who is North Middlesex Savings Bank and tell me about their history?
Like Marlborough Savings Bank, North Middlesex Savings Bank has a deep history within their respective communities and continue to maintain a solid reputation as the preferred community bank. Founded in 1885, North Middlesex Savings Bank is known for empowering employees to make decisions that create value for their customers along with an unwavering commitment to exceptional customer service. These guiding philosophies have been the cornerstone of North Middlesex Savings bank’s culture for over 131 years.
What will the new bank be called?
Our new name will be Main Street Bank! Historically, Main Street has been the central hub or thoroughfare of a town. The name denotes community and small town togetherness. Main Street has always been there and always will be, so in that sense it represents history and longevity. We feel it represents us; even though we’ll have a new name, our people and what we stand for will remain the same.
Will there be any changes to the bank’s leadership?
Richard “Rick” K. Bennett will continue to serve as President and CEO of Marlborough Savings Bank and Walter J. Dwyer, IV will continue to serve as President and CEO of North Middlesex Savings Bank until the strategic merger is complete. Rick will serve as the CEO of the combined banks and its holding companies while Walter will serve as President.
How will this merger benefit Marlborough Savings customers and our communities?
With the additional resources from both banks, combined with our most important asset, our people, we will be able to further strengthen our capabilities, products, technologies and lending capacity. Being a responsible and engaged neighbor is one of the main core values of both companies. By partnering with North Middlesex Savings Bank this will only enhance and increase the bank’s commitment to community philanthropy and support the countless volunteer hours that our people commit to every year.
Will any of my accounts change?
No. Please continue to access your accounts the same way by the same friendly and knowledgeable staff at the same convenient locations (i.e. same website, branch and ATM locations, online, mobile apps, routing numbers, checks, loans, debit cards, statements, etc.). Your account numbers will not change.
Will I still be able to use my debit card?
Yes, your current debit card will continue to be valid until it expires. You will receive a new card prior to the expiration date.
Is the bank routing number going to change?
Our routing number will not change and continue to be 211370752.
When do we need to start using checks with the new bank name?
You can officially start using checks with the new bank name (Main Street Bank) on April 3rd. However, if you have checks left with the name Marlborough Savings Bank on them, you will still be able to use those, as the routing number and account number on the checks will still be valid.
Do we need to update direct deposit account information with our employers and others?
Your account number will not be changing, so you should not have to update any direct deposit/automatic withdrawal information coming from your Marlborough Savings Bank accounts.
Do we need to update other accounts that we use our “MSB” checking accounts as the source of funds (e.g. investment accounts, etc.)?
For investment or other accounts funded by your existing MSB accounts, you should not need to update that information, as the account numbers and routing number will remain the same.
Should I expect any changes to the personalized customer service and banking experience I currently enjoy?
Absolutely not. You will continue to bank with the same people you do today. No layoffs will occur as a result of this strategic merger.
We are thrilled to be partnering with North Middlesex Savings Bank that values relationship banking and delivering exceptional customer service that has become a hallmark of Marlborough Savings Bank.
Will my deposits still be insured by the FDIC and DIF?
Yes. Your deposits are safe and sound and insured in full by both the Federal Deposit Insurance Corporation (FDIC) and the Deposit Insurance Fund (DIF) just as they are today.
How many branches will there be and what are the locations?
There will be 14 branches with locations in Ayer, Devens, Groton, Hudson, Littleton, Lunenburg, Marlborough, Northborough, Pepperell, Shirley, Southborough, Sudbury, Westborough.
What will be combined asset size?
Main Street Bank will be just under $1 billion dollars in assets.
Is there anything I should be doing differently?
No. You should continue to conduct “business as usual.” We will provide you with advanced notice when any changes happen, and provide you with timely and relevant information.
When will the merger be effective?
The legal date of the merger is scheduled to be on April 3, 2017. At this point, the two banks will officially become one institution.
Why did (NMSB/MSB) change their Names?
We felt it was important to create a new name that truly reflects both banks’ personality, culture and values – as well as continuing to retain each banks’ connection to the customers, employees and the communities we serve while also honoring the long term history we both share. Additionally, the names Marlborough Savings Bank or North Middlesex Savings Bank would not make sense, since we’ll be covering an expanded market area.
How did you come up with the name Main Street Bank?
While working with an outside branding agency, we gathered research from many different stakeholders (employees, customers, non-customers) and one consistent theme surfaced – stay true to who you are, what you do while maintaining a strong belief of supporting one another i.e. The moral of our story!
What’s our moral and what’s the point of a moral?
Our lives are richer when we support one another. The moral of our story is our foundation. It’s how we behave and represents the core of our brand. Essentially, it is the guiding principle behind how we do business.
What does your new name mean?
Main Street has been the central hub or thoroughfare of a town. The name denotes community and small town togetherness. Main Street has always been there and always will be, so in that sense it represents history and longevity. It is simple, and represents who we are.
It also has a secondary meaning relating back to our moral – we want our customers to feel that we are accessible and they can depend on us for support and guidance.
What will the new website be?
It will be www.bankmainstreet.com which will be live sometime in April of 2017. In the meantime, you will have access to our current sites www.agreatbank.com or www.nmsb.com. Once our new website is live, both of our current sites will be re-directed to www.bankmainstreet.com.
For more information:
Marlborough Savings Bank
Ellen W. Dorian, EVP of Retail Banking
Direct: (508) 460-4153