A very big “thank you” to Deb D. and the rest of the mortgage team! My spouse and I recently purchased a home. Not only was the mortgage process pretty painless, but Deb walked us step by step through the underwriting process, answering countless questions! I am certain that our experience would not have been this easy or pleasant with any other financial institution.
Thank you, Deb and MSB.
Personal service, convenient network, good variety of products available. It’s everything I want in a bank with a comfortable feel.
I found Brian [in electronic banking support] to be most helpful and professional. Whilst I could not accomplish what I wanted to do at least I understood why. Thank you Brian.
I was locked out of my bank account and called customer service. I spoke with Brian Mason and all was fixed quickly.
A great bank is the perfect description for the bank! They never seem to lose that personal touch that is seen so often in other institutes. Keeping that small town feel in a big way!!
The problem was solved. The person that helped me [Paula] was very nice. This is why I bank with you.
The agent was very friendly and quick to fix my problem. It’s the kind of service I have come to expect from a great bank!
Carol Oates went above and beyond to make our time sensitive loan go through. She was extremely pleasant and quick to respond to emails and we have never experienced service like this before! She is one big reason why Marlborough Savings is truly a great bank!
The Westborough Branch is the best example of old fashion banking that is around today. The folks who work there are caring and go the extra mile to help. If someone is looking for personal banking that has long gone check out Marlborough Savings, you will not be disappointed. Carol, from Westborough is the nicest and most professional individual one could hope for; ask for her when you go in.
I have been a member of the Marlborough Savings Bank since I was 14 years old. After I got married my husband and I remained with Marlborough Savings….46 years ago. Any time we had a question, it got answered. If there was an issue, it was resolved. We have been very happy with the staff and their professionalism.
I’m very satisfied with my experience & business relationship that I have established with Ms. Jamie Belmore, Marketing Manager. I inquired on line about the different banking accounts over the weekend & totally forgot about it. To my surprise I received a warm welcoming email from Jamie she was very informative, polite, & knowledgeable. I opened my accounts successfully. She walked me through the whole process as I went online while we were on the phone her patience was impeccable. She helped me out with external money transfers, direct deposit, online banking to the point were I felt very confident accessing & activation of these accounts. Ms. Belmore was more than helpful I felt the personal attention & assistance with professionalism she conducted. Left me knowing that I made the right decisions at making Marlborough Savings Bank my all around banking. She left me with her telephone # I can call anytime I have questions & that’s very important to me because I prefer to save time by doing my banking online. Thank you so much Jamie for taking the time out to assist me with your very best! Well done I gained a friend!
I just want to thank you for having Ms. Inna Voloshina available when I needed her assistance. I needed some forms for a passport witnessed and one of the witnesses that were acceptable was a branch manager of a bank. Not only did she help me in a most pleasant way but when I realized I needed some additional ‘witnessing’ the next day she was ready and most willing to help! I cannot thank her enough for her taking the time to put up with me and my request. She made me feel very comfortable and that satisfying my need was the most important thing for her to do! She is a real asset to your bank and you should be proud that she represents your company at it’s very best!
Close to 5 years ago, I was fortunate enough to have MSB finance my new construction condominium through Martin O’Sullivan. Today, I had the good fortune of taking an equity line of credit working with Inna V. and Linda M. at the Granger Blvd office in Marlboro. Both Inna and Linda made the process seamless. They were great to work with. When I had a question and left a voicemail, they returned my calls promptly, covering for each other when one was out of the office. I can tell you that from being a single parent (my daughter is now in mid 30’s) to having MSB take a chance on me to fund my loan for the condo while being self employed, I’m proud to say that I have never had one late loan payment. The staff knows me when I walk in the door, always with a cheerful smile and always remembering my name. Its the customer service of a small home town bank is what keeps my personal and business banking at MSB. Everyone from Annette at the front desk, to Kelsey, Casey and Irma, to Martin, Tracy, Inna and Linda, all the way up the chain to Chris and Rick upstairs. The team at MSB are a group of professionals that treat their customers like gold, displaying an unwavering commitment to customer satisfaction. Thank you all for making each transaction a friendly experience!
For years my mother banked at Marlborough Savings and always said how nice everyone was. I recently learned this first hand. Several months ago I was working on some of my mother’s financials and met Tracy Carter at the Route 20 branch. She was incredibly helpful, walking me and my brother through various issues.
Several months later my mother passed away and Tracy was there again to help us. I don’t think I could have gotten through everything without her. She took us step by step, made spreadsheets and made sure everything was taken care of. This is truly what customer service is to a high degree. I highly recommend Tracy and the staff at Marlborough Savings.
Inna Voloshina is the consummate banking professional. She is amazingly helpful whether I am asking about my personal or business banking needs. Inna is absolutely the most reliable person to see at MSB when you need professional insight.
MSB has been with us through the thick and thin, and always available to help. The staff are brilliant, helpful and most kind. Martin O’Sullivan is a mortgage/refinance wizard who will help to make your dreams a reality, and do this all with the warmth and sincerity of a dear trusted old friend. Such a wonderful group of people to know. Thank you again MSB.
Lisa & Paul
A special thank you to Renee Jaworek in Operations. It is the customer service that I experienced with Renee that keeps me a valued customer with Marlborough Savings Bank. Thank you, Renee!
Mary Ann M.
Thank you all so very much for making our day a breeze! Truly the best mortgage closing I have ever participated in, we could not have done any of it without your group effort!
James & Emily
I recently needed to close an account and open a new one and David at the Southborough branch was very helpful. He even took the time to give me a follow up call. Thanks for the fantastic service.
As clients of Marlborough Savings Bank (Marlborough Branch) since 2006, we have come to the belief that your employees are the foundation that justifies the bank’s status as, “a great bank.” We would like to commend Linda Maguire and Tracy Carter for their competence and dedicated assistance over the past years. Their support is much appreciated. Our best regards for your continued success.
Linda Maguire has helped me with complicated issues on several occasions. She is always cheerful, friendly and will work on the problem until it is resolved. I’d be lost without her! MSB is lucky to have great people like Linda! That’s why it’s my bank!
I want to thank Inna Voloshina for her help with my retirement plan. Her customer service skills are excellent and I can’t recommend her enough!
Martin, I wanted to thank you for all of your help during the mortgage process. You made getting a mortgage to purchase my first home incredibly easy and stress free! Without exception, everyone I talked to who used other lenders warned me of all the different problems they ran into. They were extremely surprised when I told them I did not have one issue with you and MSB. I will, without a doubt, let everyone know how impressed I was with the service and highly recommend you and MSB to anyone I know looking for a mortgage!
I love MSB! I like to keep my business local and do business with companies that are involved in the community and care about getting and keeping customers business.
We recently switched to MSB Northborough branch and I’m so glad we did! As a mom of 2 young boys (just 2 and almost 4), I often have them with me while running errands. While opening their new savings accounts, you can guess that they weren’t sitting quietly next to me (and there has to be a limit of how many lollypops they consume in one sitting)! But did I have to chase them around during the process? Surprisingly, no! One of the employees took the initiative to run around with them, giving them balls, frisbees, cups of water; really anything that might keep them entertained and get us on our way. It was truly above and beyond customer service that I can almost guarantee you won’t find anywhere else! Thank you MSB!
We have been banking at MSB since we moved to Marlborough in 1988. This bank is such a comprehensive business, and they have handled so many banking situations for us. Our adult daughter has also experienced amazing PERSONALIZED customer service as she starts her journey with her own savings, loans, long term goals, etc. As a toddler, she used to come to the bank for the delicious lollipops. Now she comes for financial advice, guidance and security. Thank you, Marlborough Savings Bank for maintaining such a high standard of personalized banking for so many years!
My grandparents started my savings account there when I was born (54 yrs ago). I have kept the same account open all this time. Everyone asks me why I still go into a bank to do my banking. I tell them I like that feeling of walking in and they greet you by name. I like that I always seem to run into someone that I haven’t seen in awhile and we catch up in those few short minutes that I’m in there. I like the fact that they always have enough teller windows open unlike a bank down the street that makes you wait up to 10 mins at the drive up window. I like that I got to have my picture taken with Santa on a day that I was feeling very depressed and it lifted my spirit. I can opt for direct deposit at my job but I choose not to just so I can go to the bank every Friday and leave feeling like they care about me.
Marlborough Savings Bank is the greatest bank! The employees are friendly no matter which branch we go to. Extremely helpful and always have answers or solutions for us. They have been great when our debit cards were compromised and it is such a relief to know the bank really strives to protect us. A “small hometown” bank with big insights for the future!
We are new to Marlborough Savings Bank and already feel like everyone at the Southborough Branch knows us! It’s a great feeling to have smart, friendly faces help you after years of experiencing under-skilled, less knowledgeable counterparts at the big banks!
My wife and me recently applied to Home Equity Line of Credit. We needed money in 3 weeks and we were able to close even faster than that. This is fantastic. The process went easy, the rates are great, no closing costs, and most important – the staff is very helpful and courteous. Special thank you to Inna Voloshina and Linda Maguire.
Alexey & Tatiana
Martin, Thank you SO much for all of your help throughout this (mortgage) process!! I don’t think most people can honestly say that they love their bank!
Working with your bank from origination through payoff represented the best banking service I’ve ever experienced. If I move back to the area, I’ll be sure to call you again!
My wife and I recently moved to Marlboro and applied for a Home Equity Line of Credit at MSB. Inna Voloshina handled our application with professional courtesy and skill, admirable patience, and a friendly smile. We were thrilled that things went so smoothly, and the closing took place as scheduled with zero problems. What a pleasure…..THANK YOU, Inna, for all your help. You are the personification of the employees that make MSB “a great bank.”
Marlborough Savings Bank has always given courteous service and helped me with all my banking needs. Thank you 🙂
Lee Ann B.
The ladies at Marlboro East Branch are so so kind! We recently bought a new house with MSB, and they were extremely helpful during this stressful time!
I should mention what a great and helpful staff there is in Northborough (our branch mostly used). They seem like friends; always able and anxious to assist.
The personal service is much appreciated. So, thank you and continued success.
I want you to know that since I switched banks and went to Marlborough Savings, your team has made banking a pleasure! It feel like I’m part of your Marlborough Savings Bank family when I walk in. From the warm greeting by Annette upon arrival to Sue Mankaruos in Customer service who always has her door open to say hello warmly greets you by first name, to the gracious tellers when making deposits all the way up the chain to Chris Berglund, and Gail Schuler. Truly a great team of professionals that make Marlborough Savings a business and family oriented bank.
Marlborough Savings could have been the bank back in the day of “Its a Wonderful Life” where the President of the bank does his best to help hometown neighbors though the depression.
If it weren’t for your board members, Sem Akyanian, Chris Berglund, Martin O’Sullivan, (and I’m sure countless others that I haven’t met yet), I would not be in my beautiful new construction condo at Berlin Woods, and for that I am eternally grateful! Thank you all for giving a hardworking single parent like myself (Daughter now 30, educated and married) the chance at home ownership after all these years. I am truly blessed to have such a beautiful place to live and not one late payment, which I am very proud of.
Marlborough Savings Bank treats me better than my own mother. It’s like chicken soup!
It has been a few weeks since I closed on my re-finance, but I wanted to write to thank you for all your help. Everyone at Marlborough Savings Bank made the process simple, quick, and enjoyable. My questions were always answered and everyone was professional and friendly. It was truly a pleasure working with all the staff during this process. From the initial meeting to the closing, the experience was very positive. Please extend my gratitude to all who were involved and so helpful. I am looking forward to a long relationship with Marlborough Savings and I will recommend the bank to all my friends and family.
Thank you again, Martin. Have a great day.
I have a wife with a long term chronic illness that resulted in financial destruction. I want to give credit to every single person who works in the Sudbury branch for helping us get through our financial difficulty. Everyone in the bank has been very professional while being exceptionally kind & really helpful. Your efforts are much appreciated.
Shaun – Just a note to say thanks for both the mortgage and home equity work – I know that is what you do but still it is appreciated for the excellent service.
We met with Martin last night. What a “wonderful” person. He was so nice and very informative. He pulls no punches and tells it like it is. We understood everything up front so there would be no surprises. Thank you.
I called on Thursday March 14th and was transferred to the online banking dept, my payroll company decided to start putting money back into my Marlborough checking account. Well I ran into a small snag, it was closed due to me not using it my mistake and should have never let that happen. So I was transferred to Diane Taralli a customer service rep, I have to say she did a flawless job in handing what I needed to do with my account! It was so smooth and she was so nice it was so outstanding I can’t even put it into words! Thank you Diane and Marlborough Savings you are very lucky to have Diane on your staff.
It’s often difficult to find a local bank that meets the needs of a mid-sized business. Marlborough Savings Bank does this better than any other that I’ve used.
Thank you very much for your “beyond the call of duty” help. It’s what makes banking with MSB so gratifying!
Hearing how unhappy I was with my treatment by my former mortgage company a friend suggested I try hers, Marlborough Savings Bank. She referred me to Shaun Spada at the branch in Marlborough. I met with and spoke with Shaun many, many times thru the whole process. He patiently answered my question, returned calls when he said he would and calmed me down when it all seemed overwhelming. In other words, he did an excellent job. I’m glad I listened to my friend and switched to Marlborough Savings Bank.
We have been with Marlborough Savings Bank for many years and it has been the personal touch that all of your staff continue to give to their customers that keeps us with you year after year.
Bob & Cindy
When you received the information about my recent debit card compromise, you moved in a quick and professional manner, which is the type of service I receive each time I do business with you. I’m truly glad I made the move to Marlborough Savings Bank a couple of years ago. Again thank you. I can actually say I feel safe with Marlborough Savings Bank.
Professional, friendly service with sound judgement and proficiency is what I get at MSB.
Warren and Linda
I’d like to start by extending a heartfelt thank you. We have been customers of Marlborough Savings for probably forty years or more. I can’t tell you how many times I’ve said to myself, and to how many people I have told that I will stay with Marlborough Savings Bank for as long as possible. When we go to our local branch, Post Road, people call us by name. We are treated like actual people, not account numbers. Linda Maguire has gone above and beyond on more than one occasion to help us. She is a wonderful representative for Marlborough Savings. The entire staff at the Post Road Branch is terrific. Whenever I have occasion to call the main number, a live person—one with an actual pulse—answers the telephone. In this day and age that is unheard of and, may I add, such a pleasant experience. It is such a pleasure to not get entangled in some nightmarish, computer generated voice maze. I could go on, but I think you get my drift. It is a pleasure doing business with Marlborough Savings Bank and thank you for the service you provide!
John & Roberta
Thank you for your patience and understanding while helping me log on the first time. I was so embarrassed having to call you so many times for you to walk me through the process. Thanks for your professionalism.
I could not have asked for a better bank to grow up with, and I can’t thank you all enough.
In a world full of ATMs, automated attendants and telephone IVRs, it’s great to know I can always go to Marlborough Savings Bank and get my transaction processed and my question answered.
Everyone that I have met in my dealings with Marlborough Savings Bank has proven to be professional and customer centric.
Your personal service and understanding of our needs for this project were truly innovative.
The mortgage process, which I anticipated with fear and dread, turned out to be a completely painless experience.
I want to thank you for your expedient response and helpful support resolving my online banking issue on such short notice and so late. It is service like this that other ‘chain’ banks in the area do not provide and why MSB is and will continue to be my bank.
This is a long overdue pat on the back to the amazing team of the MSB in Southboro. They are accommodating, friendly, and very patient with me as a mom and pregnant and raising a toddler. Steven Woodland frequently works the drive thru window and is always so friendly. On more than one occasion he has come outside to bring me a roll of quarters (the quarters are too heavy for the tube and when they hit the tube in the drive thru it breaks through the paper). As a mother of a toddler and being 8.5 months pregnant I can’t even tell you how much I appreciate his extra effort. I love banking with you guys and will continue to be a loyal customer! Thank you.
I went in to MSB today to open a new account. Previously, I had an account with another bank I liked, but they are just too far away. I was really anxious about making a switch. I did a lot of online research to choose a new bank that would be local, great, and have fantastic options. The result of which was hands down, MSB. I met with Sue today to open my new account. I had so much fun with her! She was so friendly, real, down to earth, and fun! I actually had fun talking to her while we opened my account! She was patient, helpful, thorough, and made me laugh. Someone you’d want for a new BFF. Very glad I made this choice. Thank you, Sue. Lovely.
Just wanted to tell you how helpful Nicole at Post Road was with a problem I had. She could not have been more helpful, patient and pleasant.
I wanted to thank all the team working at the bank Westboro branch; especially Inna, she is great. All the team are helpful and pleasant. Carol amazing, Cassandra awesome, Jenny … all the team … When I go I feel myself at home … I will give them are big credit. Thanks for all again.
I just wanted to pass along that the branch manager at the Southboro office, Tracy Bartucca, does a GREAT job and really helped me out. I’m so impressed with her professionalism, follow through and committment. She is the type of person that defines MSB as a great bank and makes the big banks like BOA look laughable by comparison. Thanks much, Charlie D.
Just want to thank the staff at the Post Road branch for all their help over many years. In particular branch manager, Linda Maguire and Judy for their friendly and professional service.
It takes great pleasure in expressing to you how satisfied both my husband and I are with services that are offered from your bank.
For more than 50 years, we have done business with mortgages, home equity, banking, checking, etc. We are met with courteous, happy employees at all of the branches. I feel that the product of a company is only as good as the people that stand behind that product.
In this day and age, people are first to criticize “bad business” practice – we want to send thanks to you and your employees about first-rate professionalism.
My wife and I were looking for a better rate on our existing home mortgage. We chose MSB in Westborough for several reasons. True professionals suggesting better ideas and approaches. One of the best moves in a long time.
Carol & Dom P.
I wanted to send a Big Thank you to Teller supervisor Jenny Castaneda and Branch officer Inna Voloshina at Marlborough Savings Bank Westborough location. I needed some paper work printed for various retirement accounts and I needed them within a short time period. Jenny and Inna knew how important this was for me and went above and beyond to get this accomplished they have provided outstanding customer service to me and should be commended. Again Thank you for The great Service you have provided me.
Rick, Just a quick note to tell you how great your team is up here in Westboro. Jenny Castaneda is always very very helpful. Inna and the entire team are fantastic!!
Jessica Schaufus is an asset to the Marlborough team. She helped me with some difficult paperwork and she not only did it quickly, but she also did it with a smile. Thank you, Jessica.
I had my original mortgage with Marlborough Savings Bank. Like many others when the rates dropped, I refinanced through MSB. I must say that I was very pleased with the agreed upon rate. Before closing, Marty O’Sullivan called me to inform me of a lower rate. I was thrilled. Closing was effortless and went on schedule. Can a lender treat you any better??? Don’t think so. Thank you MSB