Q. What is an e-Bill?
A. An e-Bill is an electronic version of your bill that you receive directly within your bill pay service that you can view and pay immediately.
Q. Is an e-Bill the same as an e-mail?
A. No, an e-Bill is an electronic version of your bill that you receive directly within your bill pay service that you can view and pay immediately while an email is delivered to your personal email box.
Q. Are e-Bills free?
A. Yes, the e-Bills service is free and it can accelerate and simplify the bill paying process. You simply click it, view it and pay it.
Q. Do e-Bills contain the same information as paper bills?
A. Yes, and in fact most e-Bills also look exactly like your paper bills.
Q. Can I prevent missed payments if I receive e-Bills?
A. Yes, you can set up an automatic payment and we’ll pay your e-Bill when it arrives. We can also send you an email when your bill arrives and when it is paid. No more late payments or late fees.
Q. What options are available to pay my e-Bills?
A. You have three choices on how to schedule your e-Bill payments:
- Manual – an email alert is sent to you when a bill arrives, allowing you to review the bill and issue a payment. This is the default way to pay your bills presented online.
- Recurring – You can establish a schedule for paying your bills for a fixed amount and frequency regardless of receiving a bill. For example, a mortgage company may provide you with a coupon book instead of monthly bills. The recurring payment can be set up to pay the mortgage company each month.
- Automatic– You can set up your own rules for how to pay a bill when it is received. Automatic payments get made every time a bill is received, without requiring you to approve the payment each time. You can choose to pay the full amount on the bill, pay the minimum amount due or pay a fixed amount each month regardless of what amount is billed. In addition, you can choose to receive an email alert if the payment amount exceeds a specified amount.
Q. Can you inform me when my e-Bill arrives?
A. Yes, you can tell us to send you an email when your e-Bill arrives.
Q. Is a paper bill less secure than an e-Bill?
A. It can be. When you avoid receiving the mounds of paper associated with paper bills you also do away with the need to store and shred bills that contain confidential information.
Q. Are e-Bills good for the environment?
A. Yes, because for every e-Bill you receive you eliminate unnecessary paper. When you go paperless, you go green.
Q. What if I need a paper copy of my bill?
A. Since your e-Bill is available online at anytime you can always print a copy if you need one.
Q. How do I switch from a paper bill to an e-Bill?
A. It’s easy to get going, just click the “SETUP E-BILL” link below the company name, and follow the online instructions. You should begin receiving your bill online within 1-2 billing cycles.
Q. Are e-Bills reliable?
A. Yes, we log and track every bill that we receive to ensure it is delivered to your account. We can also send you an email if a recurring bill has not been delivered when it was expected.
Q. Why do I need to give you my user IDs and passwords?
A. It enables us to retrieve electronic versions of your bills and present them to you in a single, secure location. Don’t worry; your login information is kept confidential.
Q. When I set up an e-Bill for a payee, which user ID and password do I enter?
A. You should enter your login information for that biller’s website. If you haven’t registered for online account access with your biller, please take a moment to do so before continuing with the setup process.
Q. Is the login information for my biller’s website kept secure?
A. Yes, we are committed to safekeeping the privacy and security of all your personal information. Your login information is kept confidential and is used only to retrieve an electronic version of your bill from the biller’s website so that we can present it to you online.
Q. What does ACTION needed mean?
A. The “ACTION NEEDED” link usually indicates that we need you to provide updated login information or account specific information to set up an e-Bill.